NetSDL (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website (www.netsdl.com) or customers using our software or our SaaS service.
Information We Collect
We may collect the following information:
Contact Information: Name, email, company details (if you submit inquiries).
Technical Data: IP address, browser type, device information.
Operational Data: Logistics, inventory, or order information (if you’re a client).
We collect only the minimum data required to deliver our Order Management (OMS) and Warehouse Management (WMS) software services, including:
Comply with legal and regulatory requirements (including platform partner requirements).
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Data Sharing & Third Parties
We do not sell your data. We may share it with:
Trusted service providers (e.g., hosting, analytics) under strict confidentiality agreements.
Business partners (e.g., shipping carriers) solely to deliver services.
Legal authorities if required by law.
A list of third-party subprocessors (e.g., cloud providers, shipping carriers) is available upon request at info@netsdl.com
Data Security
We implement:
Encryption (SSL/TLS for data in transit).
Access controls (role-based permissions).
Multi-factor authentication (MFA) for all system access
API call monitoring to detect unauthorized activity
Regular security audits.
NetSDL takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unauthorized disclosure, and unauthorized alteration. However, if you do have the impression that your data is not securely processed or there are any indications of misuse, please contact us at info@netsdl.com .
Your Rights
Request to:
Access, correction, or deletion of your data.
Object to processing
Withdraw consent (where applicable).
Contact us at: info@netsdl.com to exercise these rights.
To protect your data, we require government-issued ID verification (with sensitive fields redacted) for access/deletion requests. We respond to all verified requests within 30 days
Data Retention
Operational data: 2 years post-contract
Personally Identifiable Information (PII) from integrated platforms is automatically purged after 365 days of inactivity, unless longer retention is legally required
Website data: 2 years unless longer required by law
We retain data only as long as necessary for:
Providing our services.
Legal compliance.
Resolving disputes.
Incident Response
In a data breach affecting user data, we:
Notify affected users, relevant authorities and other regulators as legally required within 72 hours
Public disclosures will describe the nature of the breach and types of data exposed, but will never reference specific platforms, integrations, or partners
All breaches trigger: Immediate forensic investigation, 30-day remediation plan, prevention safeguards to avoid recurrence
Changes to This Policy
Updates will be posted here with a revised “Last Updated” date. Continued use of our services constitutes acceptance.
